Warranty

Home / Warranty

3-Year Campervan Warranty:
Peace of Mind for Your Adventures

Congratulations on your new campervan purchase! We understand how exciting it is to embark on memorable journeys and explore the world on wheels. To ensure you have a worry-free experience, we are thrilled to offer you a comprehensive 3-year conversion warranty that covers various aspects of your campervan. You don’t even need to worry about bringing your campervan back to us – we can come to you with our dedicated team of engineers and remedy issues on your driveway *see exclusions & limitations

Easy Claims Process

In the unlikely event that you encounter an issue covered by the warranty, we have streamlined the claims process to be as hassle-free as possible. Simply reach out to our dedicated service & support team, and they will guide you through the necessary steps to get your campervan back on the road swiftly.

What Does the Warranty Include?

Our comprehensive 3-year campervan warranty provides extensive coverage to safeguard your investment. The first year of your warranty will include our team of field engineers coming to you to rectify the fault *see exclusions & limitations

The final 2nd and 3rd year we expect the vehicle to be returned to the main production facility to remedy any fault. The warranty includes protection for essential components within your conversion listed below. This means you can explore the great outdoors with confidence, knowing that you have reliable support should any unexpected issues arise.

  • Any mechanical work carried out as part of the conversion process
  • Installed electrical components
  • Gloss paint packs, two tones, and full-body re-sprays.
  • Paintwork damage caused by outside influence or accidental damage is not covered
  • Fridge
  • Hob/sink
  • Microwave (where fitted)
  • Electrical system, including the fuse box and electronic battery charger
  • Power management system
  • Smart charging system (where fitted)
  • Diesel heater
  • Seating & Bed
  • Interior fixtures and fittings, including lights, hinges, and push locks
  • Gas safety components
  • Electrical components
  • Water system components
  • Roof shell, including struts
  • Elevating bed, including struts
  • Swivel seat mechanism (where fitted)

We take great pride in our campervans and the quality of craftsmanship that goes into each one. With the 36-month warranty, we aim to demonstrate our commitment to delivering a top-notch product and exceptional customer service. Our team of skilled technicians is dedicated to resolving any concerns promptly, allowing you to focus on creating unforgettable memories during your travels.

”I recently purchased an Escape campervan. I have to say the service was first class from the initial call right the way though to pick up and handover. This was our first campervan and not knowing a lot about the campervan world we nervously made contact. The initial call was amazing. So helpful, informative and patient talking us through every single element from the model of van to type of conversion and any extras we needed to suit our new lifestyle. We were sold and committed immediately over the phone. The whole process was painless. And what a finished product we were handed over.

Exclusions and Limitations

While our warranty offers comprehensive protection for the conversion, it’s essential to understand its limitations. Routine maintenance, wear and tear, and damage caused by neglect or accidents are not covered. However, rest assured, we’re here to assist you in maintaining your campervan to ensure it remains in optimal condition throughout its lifetime.

At Escape Campers, we value the trust you have placed in us and are committed to delivering exceptional products and services. Our 3-year comprehensive campervan warranty is our way of expressing gratitude and standing by our promise to make your camping experience truly extraordinary. Now, let’s hit the road and make memories that will last a lifetime!

We aim to respond to all warranty claims within 24hours. If we can’t resolve the fault remotely without the need for a technician booking, we will then organise (in the first 12months of purchase) for an engineer to fix and remedy your issue without your vehicle needing to be returned to the main factory. This will be achieved with either one of our mobile technicians coming to you, finding one of our local authorised repairers close to your location, or with (at your discretion) you returning the vehicle to us for the fix. For the 2nd and 3rd year of your conversion warranty, we would kindly expect the vehicle to be returned to the factory to be rectified after initial assessment with our service team.

We also have certain limitations depending on where you are within the UK. Scotland and Wales for example may require a local repairer involvement to rectify your issue faster than using our mobile technicians.

Each case will be looked at individually and assessed as to the most practical and fastest way to get you back on the road with a little hassle to you